FIOS Adventures
As these posts show I’ve been looking forward to ditching cable and going with FIOS. However like most modern consumer services in the United States, it’s not a simple matter.
First off there was the little matter of actually ordering the service. I called Verizon, and flowed down the voice prompts hoping to speak to a live human being, only to be disconnected three times. On three different days.
Next I went to Circuit City which offered a Fios rebate - that none of the minimum wage employees knew anything about.
Finally I chatted with a rep online – after waiting 25 minutes. I mentioned the Circuit City rebate, and s/he didn’t know about it. Nor could she offer any deals for moving everything from Comcast. Heck a quick Google search of deals beat anything s/he offered. Lame.
Consider: A FIOS installation evidently takes all day. In my household that means that someone is losing work – and that someone is me. Stay home from work means that I don’t get paid – and no offer I’ve seen even approaches a fraction of the cost of that.
So I called Comcast, told them I was paying too much for service and was thinking about switching to FIOS. The rep cut my bill by 20% and threw in an upgrade to digital. No committment – or day off was required. Just a ten minute phone call with less than 30 seconds of hold time.
So I’m still waiting on FIOS. Until Verizon makes me a serious offer I guess I’ll have to skip it. Bummer because the I liked the idea of having fiber to my house.
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