Customer Service Inverse Proportionality Rule
The attitude of the customer service representative is inversely proportional to the importance of the call.
Discovered while reporting a case of credit card fraud to the credit card company. When dealing with the company on trivial topics they are always “sunshine and rainbows” but today they were positively funereal and borderline rude.
The company will text me for false positives like my son using the card at a local gas station, but not for an in-store purchase of autoparts 1,500 miles away.
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